Essay on Homless To Harvard

Essay on Homless To Harvard Essay on Homless To Harvard Hello today im going to talk about the book I read HOMLESS TO HAVARD . THE MAIN CHARACTER WAS LIZ SHE WAS WATCHING HER PARENTS TAKE DRUGS . SHE WAS ALWAYS EATING OUT THE DUMPSTERS AND NEVER WENT TO SCHOOL. WHEN HER MOM DIED ALL THAT CHANGED SHE INROLLED INTO A SCHOOL AND WENT EVERYDAY.SHE ENTED INTO A WRITING CONTEST AND WON A SCHOLARSHIP TO HARVARD.LIZ AND HER OLDER SISTER MOVED OUT BUT THE OLDEST DIDNT GO TO A GROUP HOME. WHEN SHE WAS Only FIFTEEN WATCHING HER MOM AND DAD GET HIGH OFF OF HERION . SHE WOULD GOTO SCHOOL SOMETIMES BUT MISSED ALOT OF DAYS . SO ONE DAY WHEN SHE CAME BACK HOME CHILD SERVICES CAME AND TOOK HER TO A GROUP HOME. SHE was STARTING TO ACT RIGHT BUT WHEN HER MOTHER DIED THAT ALL CHANGED. SHE WAS VERY SAD WHEN SHE SEEN WERE HER MOTHER WAS BEING BIRED SHE HAD TO CHANGE HER LIFESHE WANTED TO MAKE SOMETHING OUT OF HERSELF. HER MOM HAD NO TOMB STONE SHE WAS JUST BEING BURRIED ONCE SHE WAS BURRIED THERE WAS NO TRACE OF HER . THIS IS WHAT TURNED HER LIFE AROUND. TO CHANGE HER LIFE SHE STARTED BY INROLLING BACK INTO SCHOOL SHE WAS 17 . AFTER MANY REJECTS SHE FINALY FOUND A ALTERNATIVE SCHOOL. CALLED HUMANITIES PREPERATORY ACADEMY IN CHELSA MANHATTAN.SHE WAS A SMART GIRL JUST DIDNT GO TO SCHOOL . WHEN SHE USE TO LIVE WITH HER MOTHER AND FARTHER SHE READ THE WHOLE ENCYCLOPEDIA. SO SHE HAD A GOOD READING COMPREHENSION SHE NEvER WENT TO SCHOOL BECAUSE SHE WAS HOMLESS . SHE WON A ESSAY CONTEST THE ESSAY WAS ALL ABOUT HOW HER LIFE WAS AND SHE WON A SCHOLARSHIP.

Customer Service

Customer Service Free Online Research Papers Good customer service is the fuel of any business. Offering promotions and slashing prices could bring in lots of new customers, but it’s the customer service that brings them back again. Businesses will never be profitable in the long run unless the business has efficient customer service. Customer service is a phrase that is used to describe the process of taking care of customers in a positive manner. When the customers are taken care of in a positive manner, the customer usually leave happy. When the customer leaves happy they usually return. When the customer is sent away happy this is probably the biggest reward for the business. The customer most likely passes the positive feedback about the business to others, who might also come to try the product or service for themselves and in turn become repeat customers as well. Customer service is the ability to provide a service or product in the way that it has been promised. In other words, don’t say it unless it can be done. This happens all the time in most businesses. Customers get false hope from an employee whom even knows what they are promising can’t be done and yet offers it anyway. Everyone has been in some sort of situation like this. Whether it is a cable salesman who promises free movie channels for a month or a restaurant employee who offers a free meal on your next visit. There are many ways to keep a customer without offering free stuff, promising to do something and not following through is a sure proof way to lose a customer for good along with many others. Customer service is about treating others as you would like to be treated yourself. Regardless of their age, sex, marital status, economic status, national origin, ethnic background, sexual orientation, political beliefs, religion, race, or any other category whatsoever, all customers shall be treated equal. If they are discriminated or are handled inappropriate the customer and friends and family of the customer will never return. It all comes back to the golden rule; treat others as you would like to be treated. Customer service is a businesses ability to supply their customers’ wants and needs. The customer comes to the business with expectations. The customer may ask themselves if the food is good or not. He or she may ask what the service will be like. The most important question he or she may ask is when they have had the overall experience, will I ever return? The most important answer for the business of course is yes. When that customer enjoys their overall experience, whether it is from a phone call, face to face, or even technical support online, the business has achieved their goal in customer service. The customer will always remember the way he or she was treated and now they can be considered a customer. According to an online article on about.com customer service can be broken down into 8 good rules: 1) Answer your phone, make sure that someone is picking up the phone when someone calls your business. 2) Don’t make promises unless you will keep them, Reliability is one of the keys to any good relationship, and good customer service is no exception. 3) Listen to your customers, Let your customer talk and show them that you are listening by making the appropriate responses, such as suggesting how to solve the problem. 4) Deal with complaints, if you give the complaint your attention, you may be able to please this one person this one time. 5) Be helpful-even if there’s no immediate profit in it, the customer will always remember your graciousness. 6) Train your staff (if you have any) to be always helpful, courteous, and knowledgeable, talk to them about good customer service and what it is. 7)Take the extra step, people notice when people make an extra effort and w ill tell other people. 8) Throw in something extra, whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. It all comes back to taking care of the customers in a positive manner. If you aren’t taking care of your customers, your competition will. The customer should always be taken care of for the business to ever profit. Good customer service is the first and last step for assuring this happens. Research Papers on Customer ServiceAnalysis of Ebay Expanding into AsiaNever Been Kicked Out of a Place This NicePETSTEL analysis of IndiaMarketing of Lifeboy Soap A Unilever ProductOpen Architechture a white paperBionic Assembly System: A New Concept of SelfThe Project Managment Office SystemInfluences of Socio-Economic Status of Married MalesTwilight of the UAWRelationship between Media Coverage and Social and

British petrolioum case study for corporate goverance & ethics course

British petrolioum for corporate goverance & ethics course - Case Study Example (BP) has approximately 80,000 workers and produces roughly 3.8 million barrels of natural gas as well as crude oil, with revenue of around 386 billion. This attests that indeed the BP is one of the largest multinational corporations. However, it is not a stranger to some of the environmental hazards and over the past years, it has found itself in various unethical cases and decisions that have damaged its reputation (Warren, 2012). The goal of any organisation is to maximise profits and its activities ought to be accepted by the society. However, some firms focus on making profits without caring about the interest of the society; hence, resulting to the businesses making ethical dilemmas. The British Petroleum has been involved in various scandals such as the 2005 explosion, which has had a major impact on the stakeholders and has raised important corporate social responsibility questions. The BP has various ethical obligations such as ensuring that they provide the consumers with the right products, conducting honest transactions with the suppliers, guaranteeing safety, and complying with the stipulated environmental laws among others (Mauer & Tinsley, 2010). However, following its unethical practices, it has failed to live up to its expectations. Therefore, it is imperative to deliberate on some of the scandals that it has been involved in and their impact. The BP has faced difficult decisions in the past that has damaged its reputation. The company had a social responsibility towards the society but because of its unregulated safety measures, it failed. It is obvious that it took decisions and risks that were not socially reasonable and its culture of safety was compromised and focused more on maximising profits rather than caring about the wellbeing of the people. It also came up with unreasonable measures to ensure safety such as cutting on the costs and failing to invest; hence, leading to grave safety issues (Richard Ivey School of Business, 2008). This

Risk Management and Policy Decision-Making Essay

Risk Management and Policy Decision-Making - Essay Example It inculcates â€Å"planning of the risks, identifying the risks, analysing the risks, developing risk response strategies and controlling and monitoring risks to determine how they have changed.† 1 in large and complex, multinational financial organizations like MF Global, several players play an integral role in the risk management in the firm as well as oversight role that is played by the regulator. Diagnosis of the situation leading to the filling of bankruptcy on Halloween, October 31, 2011, by futures and options broker MF Global, reveals lapses of key players in the risk management process, which led to the giant company going under with reportedly over $ 1.2 Billion of customer money missing.2 2.0. MF GLOBAL: FAILURE OF KEY PLAYERS Various players had a role to play in the risk management processes. They included the management, regulators, investors and credit rating agencies. The management led by the CEO Jon Corzine had the primary role to identify, analyse and pla nning for the risks, as well as developing risk response strategies and constantly monitoring them to ensure their effectiveness as well as adherence to the legal and regulatory framework. Within the organization, these duties are spread within several departments, and individuals to ensure an internal control mechanism. Consequently, the CEO, directors and risk managers had a direct role to play in risk management processes. On the other hand, the regulators role prior to the filling of the bankruptcy was one of oversight to ensure that MF Global complied with the legal framework including accounting, and disclosure requirements. Following the disclosure that the firm had problems, the regulators intervened, and when it was clear that the damage had been done, a decision was reached that to protect the customers; it was paramount for the company to liquidate.3 With regards to the investors, the panic in taking their money from the company put the company in cash strapped position t hat led it to engage in panic selling of its assets. Credit rating agencies such as Moody’s and standard and poor’s also contributed to the downfall. They were under fire for waiting, until the last few days, to flag MF Global’s exposure to European debts even though disclosure had been made in May.4 By the time the agencies worked, there were serious doubts among MF Global trading partners and the downgrading the rating agencies only accelerated the downfall of the firm. 3.0. BEGINNING OF THE END: DEFECTS, WEAKNESS IN RISK MANAGEMENT AND EMERGENCE OF THE PROBLEM Upon the appointment as the CEO, Corzine embarked on an aggressive European strategy,5 investing heavily in sovereign debts of other countries such as Spain, Italy, Portugal, and Ireland (which, at the time, were thought to be super -safe.6) The uncertainty of these debts made their yield even more than that of the U.S treasuries. Under his watch, MF Global discovered means to twist the accounting rules . The rules made it to be legitimate for a firm, say MF Global, to purchase an asset, for example, the debts of Spain paying for it using a loan that was secured by the asset. MF Global would derive its earnings from the difference between the interest rate it was earning on the Spain debt and

A Hero Journey Research Paper Example | Topics and Well Written Essays - 1250 words

A Hero Journey - Research Paper Example The underlying cause for rebellion and attempts to overthrow King Aegeus was prompted by the fact that the King was childless. After engaging in sexual relationship with Aethra, the daughter of Pittheus, and having convinced beyond any reasonable doubt that Aethra was expecting a child, Aegeus left for Athens but without giving instructions to Aethra. Aegeus instructed Aethra that if she a bore a boy child, she should sent the child to Athens. Aegeus left behind a pair of sandals and sword, which he hid under a huge rock (Bertram and Webster,21). After attaining a mature age, Aethra sent Theseus to Athens as directed by Aegeus so as to claim his birthright. Before this ordeal, Aethra disclosed to Theseus the identity of his real father and thereafter directed him to the rock where Aegeus had hidden the sword and pair of sandals. Since Theseus had developed a well built body and had marshaled great bravery, he lifted the rock with ease and took possession of the tokens (Dryden.8). It is clear that Theseus was being prepared for the adventure ahead. Although he grew under the tutelage of his grandfather (Pittheus) during his formative years, Theseus received the necessary training. Theseus had a personal tutor named Connidas. The journey to Athens proved to be dangerous and risky for Theseus but he overcame the challenges. Initially according to plan, Theseus was supposed to travel to Athens via sea since this was the safer route. It was extremely dangerous by that time for any person to travel by land. Pittheus (Theseus grandfather) and Aethra (Theseus mother) implored him to travel via sea but he refused (Bertram and Webster,pg.12). Theseus instead opted to travel to Athens by land to the astonishment of Pittheus and Aethra. Theseus was much aware of the consequences associated with land travel but he defied the instructions from the seniors. Choosing to travel to Athens by road, Theseus was prepared for any eventuality. This is the stage where

Becoming A Woman And Accepting It Essay Example for Free

Becoming A Woman And Accepting It Essay Becoming A Woman 1 At first reading, Elizabeth Bishop’s â€Å"In The Waiting Room† is a world full of wonderful imagery. I did not care what it meant, I just enjoyed the way she described what she saw in the National Geographic while waiting in a dentist’s room. I can perfectly see in my mind when she wrote about â€Å"the inside of a volcano, black, and full of ashes; then it was spilling over in rivulets of fire †¦ Babies with pointed heads wound round and round with string† (Bishop, 1977). The second reading, I began to wonder what she meant with â€Å"But I felt: you are an I, you are an Elizabeth, you are one of them †¦ Why should I be my aunt, or me, or anyone? † I thought maybe she has an identity crisis or something like that so I reread it again. This time, the phrase â€Å"I said to myself: three days and youll be seven years old† stuck on my mind. And that’s when everything clicked. I felt that with her seventh birthday coming on (for me, this is an idiom for a woman’s rite of passage like her eighteenth birthday or another significant event), Elizabeth feels she’s finally becoming a woman. When I say becoming a woman, it’s the transition from being a carefree girl to an adult female with responsibilities. She’s quite agitated by it, not quite sure if she could be like her aunt and the rest of the adults. Elizabeth is anxious and is not ready to become a woman, but whether she likes it or not, she’s a woman already. Thus, she said, â€Å"I knew that nothing stranger had ever happened, that nothing stranger could ever happen. † After questioning how she became a woman, Elizabeth finally accepted that she is one. In the end of the poem she said, â€Å"The War was on. † If you were a kid, a teenager, or someone who doesn’t care for responsibilities, a war is not something you’d think about. But Elizabeth now does think about it. She has finally accepted she is a woman with responsibilities, still scared about it but willing to face whatever that might come her way. Well, at least, that’s how I see it ? Becoming A Woman 3 Reference Bishop, Elizabeth. (1977). Geography III. New York: Farrar Straus Giroux.

Art of Psychotherapy Essay -- therapeutic relationship

I believe that the art of psychotherapy is more important than empirically validated treatments (EVT). I feel that the art of psychotherapy lies in the common factors, which include the therapeutic relationship, client and therapist factors (e.g., personality), helping clients deal with problems, and hope or expectancy factors (Reisner, 2005). Although I do believe that empirically validated treatments may enhance the therapeutic process, the treatments themselves are by no means the most important or fundamental aspects of therapy. There appears, at least to me, to be much more of an art involved in developing the relationship with the client and understanding the client’s perspective. It takes art and skill of a therapist to examine, explore, or understand the self and another person. I agree with the idea presented by Allen (2008) that scientific knowledge is important, but it is not sufficient for the successful outcomes in psychotherapy. If a therapist cannot develop a re lationship and understand the client, then it is unlikely that individualized techniques could be successfully applied. Psychotherapy could easily exist as an art form if it were not for managed care. Managed care has not completely eradicated the art of psychotherapy at this point in time; however, as more research reveals EVT are applicable to more disorders, then the art of psychotherapy will likely decline in existence. This would occur due to managed care’s preferences for the use of EVT, since there is evidence that they work and likely work quickly, saving time and money. In order to receive reimbursement and compete with psychopharmacology there is a growing necessity for the reliance on empirically validated therapy (Reisner, 2005). Psychotherapy... ...ong with any necessary treatment measures (Scaturo, 2001). All types of therapy approaches are getting at the same problems of the client in an effort to alleviate them. The only real difference is they â€Å"process† that is that is involved. A discrepancy in treatment and the outcome is created if clinical expertise alone, research findings (EVTs) alone, or patient preference alone determines the treatments that the client gets (Reisner, 2005). Therapy involves both science (empirically validated treatments) and art by combining the relationship, knowledge of the client’s needs with the proper treatment techniques. Overall, I do not feel that manualized treatments will ever completely replace the art of psychotherapy; however, it is likely that the combination of manualized treatments and the art of psychotherapy will lead to more successful therapeutic outcomes. Art of Psychotherapy Essay -- therapeutic relationship I believe that the art of psychotherapy is more important than empirically validated treatments (EVT). I feel that the art of psychotherapy lies in the common factors, which include the therapeutic relationship, client and therapist factors (e.g., personality), helping clients deal with problems, and hope or expectancy factors (Reisner, 2005). Although I do believe that empirically validated treatments may enhance the therapeutic process, the treatments themselves are by no means the most important or fundamental aspects of therapy. There appears, at least to me, to be much more of an art involved in developing the relationship with the client and understanding the client’s perspective. It takes art and skill of a therapist to examine, explore, or understand the self and another person. I agree with the idea presented by Allen (2008) that scientific knowledge is important, but it is not sufficient for the successful outcomes in psychotherapy. If a therapist cannot develop a re lationship and understand the client, then it is unlikely that individualized techniques could be successfully applied. Psychotherapy could easily exist as an art form if it were not for managed care. Managed care has not completely eradicated the art of psychotherapy at this point in time; however, as more research reveals EVT are applicable to more disorders, then the art of psychotherapy will likely decline in existence. This would occur due to managed care’s preferences for the use of EVT, since there is evidence that they work and likely work quickly, saving time and money. In order to receive reimbursement and compete with psychopharmacology there is a growing necessity for the reliance on empirically validated therapy (Reisner, 2005). Psychotherapy... ...ong with any necessary treatment measures (Scaturo, 2001). All types of therapy approaches are getting at the same problems of the client in an effort to alleviate them. The only real difference is they â€Å"process† that is that is involved. A discrepancy in treatment and the outcome is created if clinical expertise alone, research findings (EVTs) alone, or patient preference alone determines the treatments that the client gets (Reisner, 2005). Therapy involves both science (empirically validated treatments) and art by combining the relationship, knowledge of the client’s needs with the proper treatment techniques. Overall, I do not feel that manualized treatments will ever completely replace the art of psychotherapy; however, it is likely that the combination of manualized treatments and the art of psychotherapy will lead to more successful therapeutic outcomes.